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How Automation Can Help Customer Service Agents

Automated Customer Service: Full Guide & Examples This leads to optimal utilization of agents leading to high productivity. A unified customer experience across communication channels helps brands build long-lasting relationships with customers. Automating...

Chatbot for Healthcare: Key Use Cases & Benefits

Chatbots in healthcare: an overview of main benefits and challenges Integrating healthcare chatbots with existing systems and workflows can be challenging at times. It may not be the case that the existing workflow is technically compatible and efficient. The systems...